Resources · account support
Help Center
The IPMA Help Center organises answers for account management, application processing, registry updates, and billing in a clear multi-category support system.
Account-management guidance covers sign-in, password recovery, profile updates, access roles, and identity verification. Members should use the registered email address for support so that requests can be matched to the correct record.
Application guidance explains usual processing stages for membership, IPMTA institutional review, and education submissions. Processing times vary with completeness, reviewer availability, and the need for clarification; no application is approved solely because a fee has been paid.
Registry and billing categories explain how to request an update, correct a public detail, obtain an invoice, or ask about a payment issue. Sensitive account and credential information is handled through the appropriate authenticated process.
| Category | Typical resolution path |
|---|---|
| Account | Authenticated request and identity check |
| Application | Completeness review and programme routing |
| Billing | Invoice or payment record review |